Privacy Policy

Last updated 19 May 2026

1. Who we are

Compare Mortgage Rates (“we”, “us”, “our”) operates the website https://www.comparemortgagesrates.com. We are the data controller for the personal data described in this policy.

2. What data we collect

Information you submit via the callback form: name, email, phone, postcode area, mortgage requirements, income / employment data, and consent flags.
Usage data such as IP address, user-agent and referring page (collected by Cloudflare and any analytics tools).

3. Why we collect it

To process your mortgage enquiry and introduce you to a mortgage adviser or broker partner.
To prevent fraud and abuse of the website.
To improve the calculators, guides and user experience.
With your separate consent, to send you mortgage-related updates.

4. Legal bases

Consent — for sharing your details with a mortgage adviser or broker partner, and for marketing communications.
Legitimate interest — for basic site analytics, fraud prevention and service improvement.

5. Who we share it with

If you request a callback, your details may be shared with one mortgage adviser or broker partner so they can contact you about your enquiry. We do not sell your details to multiple lead buyers.

6. How long we keep it

Enquiry data is retained for up to 24 months for service quality and dispute resolution, then deleted unless ongoing service requires longer retention.

7. Your rights

You have the right to access, rectify, erase or restrict processing of your personal data, and to object to processing or withdraw consent. Email contact@comparemortgagesrates.com to exercise any of these rights.

8. Cookies

See our cookie policy.

9. Complaints

If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.